FAQs

How do I request a quote?

If you would like a quote for glass then please email us with the following information (or use the "contact" page on the website): the glass design you are interested in, approximate sizes (w) x (h), the thickness of the glass (typically 4mm for windows and 5mm or 7mm laminate for doors, windows adjacent to doors and low windows where safety glass is required), and a rough location for delivery purposes.  If you would like a double glazed unit, then please provide the overalll thickness of the unit you require and any specific features e.g. special colour of spacer bar.

Can I see your glass?

We are happy to send out samples of the glass where feasible i.e. for the repeat patterns, solid colours etc.  Our glass is stocked in many glass merchants around the country so it may be possible to visit a local supplier.  You would be welcome to come to the factory near Cheltenham in person.  Please ring to let us know that you will be coming.  

How do I measure?

We cut the glass to the nearest millimetre.  If you are measuring the glass yourself, you can measure the "tight size" i.e. the size of the hole into which the the glass needs to fit.  When ordering, simply tell us that you have measured the tight size and we will deduct a small amount from each dimension to ensure that the glass will fit into the hole.  If we are not told that the measurements you have given us are the tight sze, then we will cut the glass exactly to your measurements.

How obscure is the glass?

Most of the glass has a clear (i.e. transparent) design with an etched (obscure) background.  If you need privacy (e.g. for a bathroom door or window) then Double Fleur would be suitable.  Alternatively, we are able to laminate a piece of plain etched glass to any or the standard designs to make an obscure version e.g. Obscure Star.  We are happy to send out samples so that you can see the effect.

Why do you not supply toughened glass?

The toughening process distorts the colour of the glass.  We therefore supply our glass in laminate form instead of toughened to create a safety glass product suitable for doors.

What is laminate and where / how should it be installed?

Glass laminate is made by bonding two sheets of glass together with a resin interlayer to form a single sheet.  The resulting product is both strong and secure. If broken it will shatter but hold its form, minimising the risk of injury.  It is highly suitable for doors.  Long-term water exposure will however affect most types of laminated glass.  We therefore advise against fitting this glass single-glazed* into external doors or windows that are likely to be exposed to high levels of water contact (*the mastic around the edges of double-glazed sealed units will however offer protection against water ingress).  Should you single-glaze laminated glass in such locations, it is advised that you bed the glass into silicone mastic to seal the edges, before applying beading or putty to the glass surround.

Can you match period designs?

We are sometimes able to match period designs and produce a bespoke piece, usually to match an existing panel.  Our ability to do this depends on the complexity and size of the piece(s).  

What are your lead times?

We are able to fulfill most orders in two to three weeks.  Sometimes it is much shorter than this and sometimes it take a little longer, particularly if we are making a bespoke piece for you or if the glass is being made into units.  It may also take time to schedule your items for delivery if they are coming on our van (the safest way of getting the glass / doors to you).  If you have a specific date in mind please discuss this when ordering and we will do our best to accommodate.  

Can you supply Double Glazed Units?

Our glass can usually be supplied as Double Glazed Units.  The minimum unit thickness is 12mm for a window or 13mm where safety glass is required.  We can supply Low E glass if required.  Units can be filled with either Agon or Krypton. If the unit has a 'shaped' top, then we will require a hardboard template.  The lead time for units is around four weeks.

Do you fit?

We are a supplier only but have contacts within the glass trade across the country and may be able to recommend a local firm that you can work with.

How do I order?

You can email us or ring us to order.  We will require exact measurements in mm, glass design and thickness .  If you are ordering a single pane of patterned glass, then we will centralise the pattern.  If you are ordering multiple panes of patterned glass that will sit next to each other, then we will need the bar size(s) between the pieces so that we can line the pattern through.  

How is the etched glass made?

The method of producing “etch” enamel glass was developed and patented in 1805 by John Davenport. In 1988, Barron Glass set out to revive this process of decorating sheet glass. This involved developing a technique of kiln firing the glass which enabled large sheets of glass to be decorated. Importantly, this unique process maintained the flatness of the glass whilst applying high levels of colour consistency.